Issue:
Sometimes, when running Payroll, you might see that "Tax information is missing for the employee". This usually happens when the Tax Association Details don’t match the employee’s Assignment Start Date.
🔍 Why This Happens
The system needs the tax details to line up with the start date of the employee’s assignment. If they don’t match, the tax info won’t show up correctly.
🛠 What You Can Do
If Payroll Has NOT Been Run Yet:
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You can delete the Tax Association Details (Tax Withholding Calculation Card).
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Then, recreate them using the UI. This usually fixes the issue.
If Payroll HAS Already Been Run:
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Don’t delete anything.
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You need to contact the Product Development Team.
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They will provide a Unique Identification Number and other values needed to fix it safely.
🧪 How to Diagnose the Issue
Use the US Payroll Suite Diagnostic Tool to check what’s causing the problem.
⚙ Feature Used for Fix
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Feature Name:
CHANGE_REP_CARD_OR_REP_USG_DT -
Mode:
FINAL -
Development Team Contacted: Yes
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Unique Identification Number: (Get this from the Product Development Team)
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Additional Info: (Provided by the team based on the issue)
